Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: DO YOU OFFER A RETURN OR EXCHANGE IF I DON'T LIKE THE PRODUCT OR IF IT DOESN'T FIT?
Yes we offer a 30 day refund policy. If you are not satisfied with your product, you have 30 days until after your order arrives to contact us and we will give you a full refund, and you can keep the product!
Q: HOW DO I APPLY A DISCOUNT CODE TO MY ORDER?
A: On the checkout screen, there is a field labeled Discount on the top portion of the screen. Enter the discount code you received and press the "Apply" button. Only one discount code can be applied per order.
Q: HOW LONG DOES SHIPPING TAKE?
A: As most items ship directly from the manufacturer, we cannot offer any expedited shipping options. Orders will arrive within 2-3 weeks of the order date, with an average delivery time of 16 days. If you are ordering for a vacation, holiday, or other special event, please order at least 30 calendar days in advance to avoid disappointment!
Please note, we cannot guarantee shipping timeframes as they are managed by USPS and out of our control. Because of this, we only offer refunds for items lost in transit after 30 days from your date of purchase.
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 5 business days for processing and shipment. If you ordered multiple items, your items may be processed and shipped separately under different tracking numbers.
Once your order has been shipped, you will receive a confirmation email with a tracking number. Click on the link in your confirmation email to track your item(s) or copy/paste your order confirmation number in the following website to track the item: https://www.17track.net/en
If you cannot find the order tracking email after 5 business days, please check your Spam folder. If you are having difficulties please email us at firstname.lastname@example.org and we will do all we can to investigate. Many of your items will ship separately under separate tracking numbers, and some items may arrive before others. Do not worry, your items are on their way!
Q: HOW DO I MAKE A CHANGE TO MY ORDER AFTER IT HAS BEEN PLACED?
A: If you would like to cancel or change your order after it's been placed, please email us immediately at email@example.com. Orders are typically processed within one hour of receipt but we will try to assist you if at all possible. Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.
Q: MY ORDER ARRIVED DEFECTIVE OR DAMAGED. WHAT SHOULD I DO?
A: We are sorry your item arrived damaged or defective. While rare, it does happen. If you receive an item in damaged condition, please let us know immediately at firstname.lastname@example.org. We will send a replacement to you as soon as possible.
Q: HOW DO I DISPUTE A TRANSACTION?
If you have any concerns with your order, whether it be a quality issue, sizing issue, item not received etc, please contact us right away. We want all of our customers to be 100% satisfied. By contacting us directly rather than disputing a transaction with PayPal or your credit card company, your dispute will be settled much quicker. Disputes with PayPal and credit card companies can take 45 days or more.
If you have any additional questions that have not been addressed in our FAQ, contact us at email@example.com and we will get back to you as soon as possible.